This entry was posted on Wednesday, October 31st, 2007 at 10:01 am and is filed under Customer Needs, Blogroll, Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
It’s true, freight can be quite intimidating, but it doesn’t have to be the enemy. Understanding freight as a whole, and then understanding freight as it relates to your vendors can be extremely benefitial to you.
How should the products be shipped?
AdenWorks always wants to get you the lowest price when it comes to shipping. We will receive quotes from several companies in order to find you the best price. The size of the order typically determines if it should be shipped Common Carrier or Blanket Wrap. We have great relationships with the companies we use, and we also receive discounts on our Common Carrier shipments.
Do you charge extra for freight?
AdenWorks does not make any money off of freight. We give you the exact price we are quoted. Beware of this though. Many companies make a lot of money off of freight. Their furniture prices may be low, but they make their money when it comes to shipping. This is not our policy.
Are you in a good location for shipping?
Our warehouse is located in Dallas, TX so we are located in the middle of the country. Our location is especially good for catalog companies whose clients are spread out throughout the US.
What if my shipment is damaged during transit?
Each shipment is thoroughly inspected before it leaves our warehouse so if there is damage, it has occurred during transit. If your order is damaged a claim needs to be filed. AdenWorks is committed to helping you file claims. We work very hard with claims to ensure that you are refunded.
We also are committed to following up with our clients. Once your order has been shipped we will contact you in the following week or so to make sure that everything has arrived and you are satisfied. (Of course, this does not apply to catalog companies.)
So, as a follow up, AdenWorks
- Finds you the cheapest quote
- Does not make money off of freight
- Is ideally located in the middle of the country
- Helps with filing claims
- Committed to quality customer service
February 7th, 2008 at 5:25 am
Hmmm, I think above are great tips which prove to be very right for me.
Thanks !!